WIJ VERWELKOMEN GRAAG NIEUWE COLLEGA'S V/M IN DE FUNCTIE VAN;

CUSTOMER SUCCESS REPRESENTATIVE (IN BUDAPEST)

After a successful start, ChainCargo is expanding its team!

We are looking for a dynamic and customer-oriented Customer Success Representative to join our Hungarian Order Management team.

 

What will you do:

In this function you are responsible for maintaining and improving the relationships with the customers that book a shipment via the ChainCargo platform.

As a Customer Success Representative, it is your duty to perform a daily quality check on the shipments booked via the ChainCargo platform, which are transported all throughout Europe. This in order to provide an excellent service to both customers and carriers.

In this role you are part of the Order Management team in our Budapest office, and you also work together with our team in Eindhoven.

Your main tasks:

  • Maintaining contact with customers, carriers and third parties to answer questions about shipments.

  • Helping customers with bookings made via the ChainCargo platform or with other transportation issues.

  • Updating the ChainCargo platform proactively, with information provided by the customers or carriers.

  • Approaching the ChainCargo platform with a critical eye for improvements.

  • Increasing the quality of our services by providing excellent customer service to our customer and carriers.

 

Who are you:

  • Preferably you have at least 1 year of customer service experience.

  • You have strong communication skills.

  • Good command of the English language in speech and writing.

  • Professional knowledge of other European languages is a plus.

  • Confident use of Office 365.

  • Working from the customer's vision is a must.

  • Being a team player as well as working independently is no problem for you.

 

What we offer:

  • A great opportunity to make an impact in a fast-growing logistics start-up. 

  • The possibility to grow within the company.

  • An informal, transparent, international and open culture. 

  • A motivated and talented team to work with.

  • A competitive salary in line with the market.

 

Are you up for the challenge?

Apply now and get to be involved in something great!

Send us your CV to applications@chaincargo.eu, and tell us in a few lines why you want to join ChainCargo, and we will get in touch. 

DSCF9800 ©TITIA HAHNE.jpg
DSCF9953 ©TITIA HAHNE.jpg
DSCF7967-©TITIA-HAHNE.jpg
DSCF9844 ©TITIA HAHNE_edited.jpg